Reporting problems: Difference between revisions
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# Did I check the wiki for information on my problem? | # Did I check the wiki for information on my problem? | ||
# Did I check the [[FAQ]], [[Known bugs]], [[Terminology]] and [[Tips]] pages? | # Did I check the [[FAQ]], [[Known bugs]], [[Terminology]] and [[Tips]] pages? | ||
# Did I check the log file (SUMO-Toolbox.log) in the output/ directory? | |||
# Did I check the log file ( | |||
== Reporting == | == Reporting == | ||
'''ALWAYS CHECK YOUR | '''ALWAYS CHECK YOUR SUMO-Toolbox.log FILE IN THE OUTPUT DIRECTORY FIRST''' | ||
When reporting problems remember to always attach: | When reporting problems remember to always attach: | ||
* the | * the SUMO-Toolbox log file | ||
* the XML configuration file you used | * the XML configuration file you used | ||
See the [[contact]] page on where to send the information to | See the [[contact]] page on where to send the information to. | ||
Revision as of 10:52, 25 January 2008
Important
We encourage you to report your problems. However, before you report any problems ask yourself this:
- Did I check the wiki for information on my problem?
- Did I check the FAQ, Known bugs, Terminology and Tips pages?
- Did I check the log file (SUMO-Toolbox.log) in the output/ directory?
Reporting
ALWAYS CHECK YOUR SUMO-Toolbox.log FILE IN THE OUTPUT DIRECTORY FIRST
When reporting problems remember to always attach:
- the SUMO-Toolbox log file
- the XML configuration file you used
See the contact page on where to send the information to.
